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Reviews for Healthy Way Waterproofing & Mold Remediation

  • Comment: To clarify where I'm coming from, let me just say that I am writing this review only because I just received a notice from a collection company stating that I owe $445.00 to Healthy Way Waterproofing & Mold Remediation. My basement does not leak anymore, I now have 2 sump pumps and I am happy with the job that was done. I think it was expensive since I received a quote that was $2000.00 less from another, but less reputable, company. When the salesman, Brian, came to my home for an estimate, he was very nice and informative. He said he would email a quote to me which he did promptly. The quote was for the sum of $16,693.00 which was broken down into a deposit of $6677.20, 2nd deposit of $9515.80 and final payment of $500.00. I was told that the job would take about 2 days. I paid my deposit on 2/22/13 and the work began on 3/7/13 or 3/8/13. My basement was torn up using a jack hammer and sometime during the day one of my neighbors complained to someone about the noise. The following day, just after the work crew arrived, two inspectors from the borough of North Plainfield arrived and asked the foreman for the construction permits. Healthy Way never applied for the permits. I am single, female and just assumed these guys knew what they were doing. I am responsible for not performing "due diligence." I should have found out, myself, whether or not permits were needed. A neon red "stop work order" was pasted on my garage door (which made me feel like I had a scarlet letter on my chest) and the workers were thrown out of my house with the threat that if they set foot in my home before they applied for and received the necessary permits, they would be put in jail. I was contacted by Brian # 2 who asked me what happened. I told him and he said they never needed permits before from any other town and he would look into it. After a week of not hearing from anyone I called Brian#2 and asked him what was happening. He was surprised that the work wasn't being done and said he would get back to me, which he did not. I called him again and I was told that he thought a permit was needed by a licensed plumber but that was not a problem because they had a licensed plumber. A day or so later, I was informed that they did not have a licensed plumber and I would have to find one to reinstall the basement sink which they had removed. I found a licensed plumber who put the sink back and he also gave me permit papers. Little did I know that he gave me the permit application and not the actual permit, When I next spoke with Brian #2, he told me that the county clerk did not have the plumber's permit. This is when I realized I would have to go down to the clerk's office and give them the application. The plumber paid for the permit and all was clear for Healthy Way to complete the job. The work was finally completed on 4/23/13, approximately 6 weeks after the two day job was started. In the interim, more water leaked into the basement and my toilets were pumping waste into the basement due to a cap that was not sealed when the workers were thrown out of the basement. A lot of the items which I moved so the work could be done were now contaminated by sewer waste and were destroyed. As an aside, and this is not Healthy Way's fault, I had to move a lot of heavy items to the center of the basement and I developed sciatica which has not completely resolved and has cost me approximately $6000.00 in medical bills. My insurance company reimbursed me $542.00. About a week or so after the work was completed, I listened to a phone message from Brian #2 stating that he forgot to tell me I still owed, I think he said, something like $220.00. I ignored the call for two reasons: 1. I had a canceled check in the amount of $10,015.80 on which I had written "final payment" and 2. I thought I would receive an invoice explaining what this extra charge was about. A week later I had another message from Brian#2 who again said I owed $220.00 and I should call him. I again ignored him and waited for a bill. This past Friday, 9/6/13, I received a letter from Transworld Systems, a collection company, demanding $445.00 payable to Healthy Way Waterproofing. I called the city clerk's office and found out that this is the cost of the permits for my waterproofing job. Knowing what I had gone through with this company, even she was incredulous that they were asking me to pay for the permits. Upon carefully reading my contract again, the only mention of permits in it is that I agreed to let an inspector into my home to evaluate the work that was done, "if permits are required by our municipality." Well, I fulled my obligation. I let the inspectors in. RE: Provider Response Mr. Lanfrank, rather than call you directly, I would like your response on Angie's List. Am I still in collection for the permits your company didn't get or am I now a satisfied customer?
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